This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Delivery & Highlights

This course is delivered face to face in a classroom environment with a combination of interactive workshops, practical industry based simulated training and workplace practical placement.
• Estimated duration of 50 tuition weeks allowing sufficient time to develop the necessary skills and knowledge in each unit.
• 100 hours work placement in a suitable workplace.

  1. Reflect on and improve own professional practice (CHCPRP003)
  2. Manage work health and safety (HLTWHS004)
  3. Manage legal and ethical compliance (CHCLEG003)
  4. Analyse impacts of sociological factors on clients in community work and services (CHCDEV002)
  5. Manage and promote diversity (CHCDIV003)
  6. Work with people with mental health issues (CHCMHS001)
  7. Provide advocacy representation services (CHCADV002)
  8. Assess co-existing needs (CHCCCS004)
  9. Develop, facilitate and review all aspects of case management (CHCCSM005)
  10. Coordinate complex case requirements (CHCCSM004)
  11. Undertake case management in a child protection framework (CHCCSM007)
  12. Provide case management supervision (CHCCSM006)
  13. Promote community awareness of domestic and family violence (CHCDFV003)
  14. Develop and implement service programs (CHCCCS007)
  15. Develop workplace communication strategies (CHCCOM003)
  16. Facilitate workplace debriefing and support processes (CHCMGT005)

This training is delivered with Victorian & Commonwealth Government Funding. (Eligibility Criteria applies - speak with our representative to learn more). We actively tailor training for people from diverse backgrounds, including those with disabilities, and encourage all to apply.

This nationally recognised qualification is delivered by Stirling Institute of Australia (TOID 21132)
MKT323- Stirling - Diploma of Community Services - KM Training
RTO ID - 21132

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